Help Center

EX 88 FAQ — Answers to All Your Questions

Registration, login, bonuses, payments, betting — find quick answers to anything in our FAQ section.

50+
FAQ
24/7
Support
8
Category
98%
Resolution Rate

What can we help you with?

Click any category below to jump straight to those questions and answers.

📝
Registration & Account
Answers to all your questions about opening an account, updating information, KYC verification, and account management on EX 88.
💳
Deposits & Withdrawals
Learn about how to deposit and withdraw via bKash, Nagad, Rocket, and bank transfer — including processing times and limits.
🎁
Bonuses & Promotions
Welcome bonuses, cashback, free spins, and VIP offers — find out how to claim them and what the terms and conditions are, all in one place.
🏏
Sports Betting
Rules for betting on cricket, football, and other sports — including how to read odds and a guide to live betting.
🎰
Casino & Games
Rules for playing slots, live dealer, roulette, and jackpot games, plus questions about RTP and fairness.
🔒
Security & Support
Account security, password reset, 2FA setup, and how to reach customer support.
All 50 Account 8 Payment 10 Bonus 8 Betting 8 Casino 8 Security 8
🔍

No results found. Try searching with different keywords.

📝

Registration & Account

Registering at EX 88 takes just 2 minutes. Fill in the form with your name, mobile number, email, and password, then verify with the OTP sent to your phone and your account is ready to go. Registration is completely free.

Yes, you must be at least 18 years old to register on EX 88. The platform is strictly prohibited for anyone under 18. You may be required to submit a national ID or passport as part of the KYC age verification process.

No. Under EX 88's policy, each user is allowed only one account. If multiple accounts are found belonging to the same person, all accounts may be closed and balances forfeited.

After logging in, go to "Profile" or "Account Settings" to update your name, address, phone number, and email. Some changes may require KYC verification or assistance from support.

KYC stands for Know Your Customer — it's an identity verification process. On EX 88, KYC is required for large withdrawals or to claim certain bonuses. Simply upload a photo of your National ID or passport, and verification is usually completed within 24 hours.

Yes, you can request to close your account. Email support@ex88.ws or reach out via live chat. Make sure to withdraw any remaining balance before closing.

Click the "Forgot Password?" link on the login page. Enter your registered mobile number or email — an OTP or reset link will be sent to you. Use it to set a new password and log back into EX 88.

EX 88 App directly our app page The app is available to download for both Android and iOS devices, completely free of charge.

💳

Deposits & Withdrawals

EX 88 currently supports the following payment methods:

  • Mobile Banking: bKash, Nagad, Rocket
  • Bank Transfer: All major Bangladeshi banks
  • Cryptocurrency: USDT, BTC (for selected users)

New payment methods are being added regularly.

The minimum deposit on EX 88 is just ৳500. Deposits via bKash or Nagad are fast and straightforward. A minimum deposit amount may be required to qualify for certain bonuses.

Deposits via bKash and Nagad are usually Within 1–5 minutes funds are credited to your account. Bank transfers may take up to 1–2 hours. If you run into any issues, contact support with your reference number.

Withdrawal requests on EX 88 are typically Between 15 minutes and 2 hours Withdrawals are processed within this timeframe. If your KYC verification is complete, funds are sent as quickly as possible. Large withdrawals (over BDT 50,000) may require additional verification.

Minimum withdrawal on EX 88 ৳500 and a maximum of ৳1,00,000 can be withdrawn. This amount may vary based on daily limits and VIP level.

EX 88 does not charge any deposit or withdrawal fees. However, your mobile banking provider (bKash, Nagad, etc.) may apply their own transaction charges.

If your withdrawal has been "processing" for more than 3 hours, email support@ex88.ws or contact us via live chat with your transaction reference number. Our team will resolve it promptly.

No, bonus funds cannot be withdrawn directly. You must first meet the specified wagering requirement. For example, if the wagering requirement is 5x and you receive a BDT 1,000 bonus, you'll need to place BDT 5,000 in bets before you can withdraw.

Yes. If a deposit fails, the amount is automatically returned to your mobile banking or bank account, usually within 24 hours. If it doesn't arrive, contact support with your transaction ID.

No. Under EX 88's security policy, withdrawals can only be made to the payment method registered on your account. Withdrawals to third-party numbers are strictly prohibited.

🎁

Bonuses & Promotions

New users at EX 88 receive on their first deposit 100% Welcome Bonus That means a BDT 1,000 deposit earns you a BDT 1,000 bonus. The bonus is credited automatically as soon as you make your first deposit after registering.

A wagering requirement is the number of times you need to bet a bonus amount before you can withdraw it. For example, a BDT 1,000 bonus with a 10x wagering requirement means you must place BDT 10,000 in bets before withdrawing.

Yes, EX 88 offers regular users daily reload bonuses, cashback offers, and loyalty points. Exclusive bonuses are also available during special matches or tournaments. on the Bonus page View all offers.

Free spins are typically available as part of a welcome bonus package or through special promotions. Some slots also reward free spins after reaching a certain bet amount. Winnings from free spins are subject to wagering requirements.

Yes, EX 88 has a referral program. When someone registers using your referral link and makes their first deposit, you earn a bonus. For full details on the referral bonus, on the Bonus page you'll receive.

Yes, most bonuses must be used within a set period. Wagering requirements typically need to be completed within 7–30 days of receiving the bonus. Once expired, the bonus is automatically cancelled.

Through EX 88's VIP Program, you earn points by betting and playing regularly, which lets you climb to higher tiers. VIP members enjoy exclusive bonuses, faster withdrawals, a dedicated account manager, and special offers.

Absolutely. Taking a bonus at EX 88 is entirely optional. You can play and place bets with real money directly, without claiming any bonus. This way, your withdrawals won't be subject to any additional conditions.

🏏

Sports Betting

EX 88 offers betting on more than 30 sports. Popular categories include:

  • Cricket (IPL, BPL, International)
  • Football (Premier League, Champions League)
  • Kabaddi, Tennis, Badminton
  • E-Sports & Virtual Sports

Yes, EX 88 offers full live betting. You can place bets in real time while a match is in progress, with live odds updating as the action unfolds. Live statistics and the scorecard are also available on the same page.

Odds at EX 88 are displayed in decimal format. For example, odds of 1.90 mean that a BDT 100 bet returns BDT 190 if you win (BDT 100 stake + BDT 90 profit). The higher the odds, the lower the probability of winning — but the greater the reward.

Once a bet is confirmed, it generally cannot be changed. However, in some cases you can use the Cash-Out feature to settle your bet before the match ends — locking in a profit or cutting your losses.

If a match is cancelled or abandoned, all bets on that match are voided and the staked amount is returned to the user's account. Refunds are typically processed within 24 hours.

Yes, EX 88 allows you to add multiple matches to a parlay or combo bet. If all selections are correct, you win at the combined odds. However, if even one selection is wrong, the entire bet is lost.

To view odds for all upcoming and ongoing matches, on the Match Odds page Go. Get real-time odds updates and place your bets live.

The minimum bet for Sports Betting on EX 88 is ৳50Maximum bet limits may vary depending on the match and market. For more details, visit the Betting page See.

🎰

Casino & Games

EX 88 offers over 5,000 games, including slots, Live Casino, table games, fishing games, crash games, and more — all the best titles from top game providers, all in one place.

Yes. All games on EX 88 are sourced from licensed providers that are independently audited by third parties. Every game uses an RNG (Random Number Generator), ensuring results are completely random and unbiased.

In Live Casino, you play with real dealers via live video stream. Games like blackjack, baccarat, roulette, and poker run in real time — playable on any device, mobile or desktop.

Yes, EX 88 offers progressive jackpot games where the prize pool keeps growing. To stand a chance at winning the jackpot, Jackpot Page Visit

Yes, most slots and casino games can be played for free in demo mode. However, winnings from demo mode cannot be withdrawn. Log in to your account to play with real money and make actual withdrawals.

RTP stands for Return to Player — it shows, as a percentage, how much of every BDT 100 wagered is paid back to players on average over time. Many games at EX 88 have an RTP of 96%–99%. The RTP is listed in each game's info section.

Absolutely. All games on EX 88 are mobile-optimized. Play directly in your browser or App Download for an even better experience. Works smoothly on both Android and iOS devices.

If a game won't load, start by refreshing your browser and checking your internet connection. Clear your cookies and cache, then try again. If the problem persists, contact us at support@ex88.ws.

🔒

Security & Support

Yes, EX 88 is completely secure. We use SSL encryption to protect all your data and transactions. Two-factor authentication (2FA), an anti-fraud system, and 24/7 security monitoring are also in place.

After logging in, go to "Security Settings" and enable the 2FA option. You can choose between Google Authenticator or SMS OTP. Once active, you'll need to enter an extra code each time you log in, keeping your account secure.

Change your password immediately and email us at support@ex88.ws. Our security team will investigate your account and, if necessary, temporarily lock it to keep it safe. Reporting the issue quickly helps minimize any potential damage.

No. EX 88 never sells or shares your personal information with third parties. Information is only disclosed when required by law. To learn more, Privacy Policy Read

Ways to contact EX 88 customer support:

  • Live Chat: Click the chat button at the bottom corner of the website — available 24/7
  • Email: support@ex88.ws — typically replied to within 2–6 hours

EX 88 takes responsible gaming seriously. Our platform offers:

  • Deposit limit controls
  • Self-Exclusion Option
  • Session Time Reminder
  • Professional Support Links

To learn more, Responsible Gaming page.

EX 88 operates under an international license. Our operations follow regulatory guidelines and undergo regular audits, ensuring fairness and security for all users.

If your account is locked, use the "Unlock Account" option on the login page or email support@ex88.ws. Identity verification via your registered mobile number typically restores access within 1–2 hours.

Still need help?

Our support team is always here for you. Reach out through any channel.

Live Chat
Get help via live chat 24 hours a day, 7 days a week. Average response time is just 2 minutes.
● Now Online
Email Support
Send a detailed message to support@ex88.ws. You can typically expect a reply within 2–6 hours.
Response within 2–6 hours
More questions?
Check the links below to learn more about us or read our terms and conditions.
Get Started Now

Join EX 88 and
100% Welcome Bonus Get

Register, deposit, and enjoy thousands of games and the thrill of Sports Betting. Start today.

🎁
Welcome Bonus
100% on First Deposit
🏏
Live Betting
30+ Sports
💳
Fast Payments
bKash, Nagad, Rocket
🔒
Secure Platform
SSL Encrypted
বাংলা